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Website User Study
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| | This landmark study of economic development website users was conducted by Chabin Concepts, Austin Consulting, and FirstEnergy. We surveyed economic development users and observed site selectors in action on real websites.
- Technology Adaptation – Use of videos, blogs, RSS, PDAs
- Online vs. Phone Call – How users want to find information
- Frustrations – Top 4 frustrations voiced by site selectors and brokers
- Navigation – How users lose their way on economic development websites
- Content Preferences – Properties, transportation, taxes and incentives, utilities, contact information, quality of life
- Export Options – What users do with the information they find
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| | How to Order:
Full Report - Website User Study 2008: Economic Development
38 pages + appendices
$49.00 (PDF available for immediate download)
All proceeds go toward further research into economic development web habits.
Place your credit card order through Google Checkout, below, and you will receive an email link from E-Junkie to download the document. | |
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| | Purchase Orders: If you need to use a purchase order, rather than credit card, please contact Chabin Concepts. | |
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| | Full Report:
The full website user study report provides deeper analysis and further insights from the panel of site selectors. - User comments – Site selector comments as they navigated websites, including properties databases, transportation, taxes & incentives, utilities, contact information, export options, formatting, and search engines
- Illustrations – Screen shots illustrating issues and features
- User tracking diagrams– 4 diagrams tracking users as they hunt for transportation and incentive information in real websites
- Implications – How the findings apply to your economic development website
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| | Related Products and Services: More Information: Contact lindy@chabinconcepts.com (530-345-0364 ext. 24). | |
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